Hanley’s Farm Hidden Gem

Disappointing Positive: The property is fine, and suited our needs, however the experience with the owners and booking.com after our stay has been absolutely terrible. Negative: The property falsely advertised it has a hot tub. I raised this with them when we got there. They responded saying it had been removed with no apology as to why we hadn’t been informed prior to staying there. As we had chosen this property over one that was $100 cheaper specifically for the hot tub, I requested we be refunded the $100 difference, which they refused. They offered us $50, which was really just an attempt to make their mistake go away. Booking.com have been terrible with communicating and handling my complaint. We stayed there at the beginning of August and it’s now October, with no update or resolution in sight. By allowing these individual actors to advertise on their app, without holding them to full account, they’ve lost a loyal customer of 20 years.

Positive: Very clean. Very nice amenities. More space than expected. Negative: N/a

The location was perfect for us as we had family living just around the corner. Positive: Easy walking distance to a great local cafe and stunning views. Negative: A coffee plunger would be more useful as there was a grinder available.

Positive: Nice view from outside the house, unit has almost all required facilities Negative: Would be great to have something to keep footwear outside at the entrance, especially during winters and they can get really cold overnight.

Positive: 乾溼分離的廁所，廚房設備完善